Shipping policy
Shipping Policy
Effective Date: 28 December 2024
At Authentic King, we are committed to delivering your products in the most efficient and secure manner possible. Please read the following Shipping Policy carefully to understand how we process and deliver your orders.
1. Order Processing Time
Once your order is placed, we aim to process and dispatch it as quickly as possible. Orders are typically processed within 1-2 business days. Processing time may vary depending on product availability, order volume, or unforeseen circumstances. Orders are not processed or shipped on weekends or public holidays.
2. Shipping Methods and Delivery Time
We offer the following shipping methods:
• Standard Shipping: Estimated delivery time of 7-14 business days.
• Expedited Shipping: Estimated delivery time of 3-5 business days.
Please note that shipping times may vary depending on the destination and the shipping method chosen at checkout. Delivery times are estimates, and delays can occasionally occur due to factors outside our control, such as weather conditions or customs processing.
3. Shipping Costs
Shipping costs are calculated based on your delivery address and the shipping method chosen. You will see the shipping charges displayed at checkout before you complete your order.
4. International Shipping
We currently ship globally. International shipping rates and delivery times will vary depending on the destination country. The customer is responsible for any customs duties, taxes, or other fees incurred during international shipping.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through our shipping provider’s website.
6. Delivery Issues
If your order is delayed, damaged, or lost during shipping, please contact our customer support team at info@authentic-king.com. We will work with the carrier to resolve any issues.
7. Incorrect Address
It is your responsibility to ensure that the delivery address provided during checkout is correct. We cannot be held responsible for orders shipped to an incorrect address provided by the customer. If you realize that you have entered an incorrect address, please contact us immediately to update the address. If the order has already been shipped, we cannot guarantee the possibility of redirecting the package.
8. Shipping Restrictions
For the safety and security of our customers, certain items may not be available for shipping to certain locations. If this applies to your order, we will notify you and offer a refund or alternative options.
9. Returns & Exchanges
For information on returns, exchanges, or refunds, please refer to our Return & Refund Policy. If you receive a damaged or defective product, please contact us within 30 days of receiving your order so we can assist you with a replacement or return.
10. Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. Please review this policy regularly for any updates.
11. Contact Us
If you have any questions regarding our shipping policy or need assistance with your order, please contact us at:
Authentic King
Email: info@authentic-king.com
Website: https://authentic-king.com